This Privacy Policy explains how personal data is collected, used, shared, and protected when you use this website or place an order through our store.
1. Data Controller
The controller of your personal data is:
Alternative Boards sp. z o. o.
Wyspiańskiego 13
33-300 Nowy Sącz
Poland
NIP: 7343641340
REGON: 528641240
2. Contact Regarding Personal Data
For matters relating to the processing of personal data, you may contact:
Anna Filipowicz-Florczyk
Email: sales@alternativelongboards.com
3. Purposes of Processing
Your personal data may be processed for the following purposes:
- communicating with customers by email or telephone,
- processing and fulfilling orders,
- arranging shipment and delivery,
- concluding and performing sales contracts,
- handling returns, complaints, and other after-sales matters.
4. Legal Basis for Processing
Personal data is processed on the basis of Article 6(1) GDPR, in particular where processing is necessary to take steps prior to entering into a contract or for the performance of a contract, including order handling, payment processing, delivery, returns, and complaints; where processing is necessary to comply with legal obligations binding on the controller, including accounting, tax, and consumer protection obligations; where processing is necessary for the purposes of the controller’s legitimate interests, such as customer communication, website and transaction security, fraud prevention, and the establishment, exercise, or defence of legal claims, provided that such interests are not overridden by the rights and freedoms of the data subject; and where consent is required by applicable law, including in relation to certain cookies or marketing activities. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.
5. Categories of Personal Data
Depending on the purpose of processing and the services used by the customer, we may process personal data such as identification data, contact details, shipping and billing details, order information, payment status and payment-related data, correspondence, return and complaint data, and technical data related to the use of the website.
6.Recipients of Personal Data
Personal data may be disclosed to categories of recipients cooperating with the controller to the extent necessary for the operation of the website and store, including payment service providers, courier and postal operators, hosting and IT service providers, accounting and tax service providers, customer communication and support tool providers, and competent public authorities where disclosure is required by law.
7. International Transfers
Personal data is generally processed within the European Economic Area (EEA). If, in connection with the use of certain service providers, personal data is transferred outside the EEA or to an international organisation, such transfer will take place only in accordance with Chapter V of the GDPR and on the basis of an adequacy decision or other appropriate safeguards required by law, including standard contractual clauses where applicable. Information on the safeguards applied in connection with such transfers may be obtained by contacting the controller.
8. Retention Period
Personal data is retained for no longer than is necessary for the purposes for which it was collected and processed. In particular, data related to orders and the performance of a contract is retained for the period necessary to fulfil the contract and, thereafter, for the period required by applicable tax, accounting, consumer protection, and limitation laws. Data related to complaints, returns, and correspondence may be retained for the period necessary to handle the matter and to establish, exercise, or defend legal claims. Where processing is based on consent, personal data will be retained until consent is withdrawn or until the data is no longer necessary for the purpose for which it was collected.
9. Your Rights
Subject to the conditions and limitations laid down in applicable law, you have the right to request access to your personal data, rectification of inaccurate data, erasure of data, restriction of processing, and data portability, as well as the right to object to processing where processing is based on the controller’s legitimate interests. Where processing is based on consent, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before its withdrawal. You may exercise your rights by contacting the controller using the contact details provided in this Privacy Policy.
10. Right to Lodge a Complaint
If you believe that your personal data is being processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement. If the controller is established in Poland, complaints may be lodged with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), unless another supervisory authority is competent in your case.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the proper functioning of the website, improve security, remember user preferences, measure traffic, and, where applicable, support analytics or marketing activities. Strictly necessary cookies may be used without consent where permitted by law, while analytics, advertising, and other non-essential cookies or similar technologies will be used only on the basis of the user’s consent, where such consent is required. Detailed information about the cookies and similar technologies used, their purposes, duration, and how to manage preferences is provided in our Cookie Policy and cookie preference tool.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in applicable law, regulatory guidance, technical solutions, or the way in which personal data is processed through the website and store. The current version of the Privacy Policy will always be made available on this page together with the date of its latest update. Where required by applicable law, we will provide additional notice of material changes in an appropriate manner.